Return and Refund Policy

At AdCuties Online Store, we are committed to providing quality products at the lowest prices. If for any reason you are not satisfied with your purchase, this Return and Refund Policy explains the conditions under which returns or refunds may be granted.

1. Eligibility for Returns

Customers may request a return if:

• The product delivered is damaged, defective, or expired.

• The product delivered is different from what was ordered.

• The item has missing parts or incomplete packaging.

To qualify for a return:

• The request must be made within 24 to 48 hours of receiving the item.

• The product must remain unused, unchanged, and in its original packaging, except for defective or expired goods.

2. Items Not Eligible for Return

For safety and hygiene reasons, the following items cannot be returned unless damaged or wrong:

• Food items

• Groceries

• Personal care items

• Underwear and inner wears

• Clearance or discounted items (unless damaged or wrong)

3. Refund Process

If approved:

• Refunds may be issued as a wallet credit, replacement, or direct refund depending on the situation.

• Refund processing takes 1 to 5 working days after the returned item has been received and inspected.

• For bank refunds, customers must provide accurate bank details.

4. Exchanges

Customers may request an exchange for:

• Wrong size

• Wrong variation

• Wrong item delivered

Exchanges follow the same return eligibility rules and depend on product availability.

5. Delivery-Related Issues

If delivery fails due to:

• Wrong address provided

• Customer unavailable to receive the item

The customer may bear the redelivery cost.

6. How to Request a Return or Refund

To initiate a return or refund, kindly contact us through any of the following:

Phone: +234 701 3366 265
Email: info@adcuties.com
Location: Owerri, Imo State, Nigeria

Provide your:

• Order number

• Full name

• Phone number

• Clear description of the issue

• Photos or videos where necessary

7. Our Commitment

AdCuties Online Store is dedicated to transparency, fairness, and customer satisfaction. We ensure every case is handled quickly and professionally to maintain trust and confidence in our services.